Can I personalise my order?

Many of our products can be personalised with names, text or custom colours. If a product offers personalisation, the available options will be shown on the product page.

Can you print my own design?

In many cases, yes. If you own the rights to a 3D model or have created your own design, contact us to discuss your requirements.

What materials do you use?

Most of our products are printed using high-quality PLA or PETG filament, depending on the item's intended use. Material information will be listed on the product page where relevant.

Are 3D printed products perfect?

Because every item is produced using 3D printing technology, small layer lines, tiny surface variations and other minor imperfections can occur. These are a normal part of the 3D printing process and do not usually affect the functionality of the product.

We check our products before dispatch to ensure they meet our quality standards.

Are your products environmentally friendly?

We aim to minimise waste by printing products to order whenever possible. Keeping popular products stocked while making less frequently ordered items when needed helps us avoid unnecessary production and waste.

Can I choose a different colour?

Many products are available in multiple colours. Available colour options will be shown on the individual product page. If you would like a different colour please select the custom colour option and we will contact you.

Will the colour look exactly like the photos?

Colours may vary slightly depending on your screen settings, lighting and the filament batch used. We do our best to represent colours as accurately as possible in our product photographs.

Do you ship throughout the UK?

Yes! We ship our products throughout the UK.

Do you offer international shipping?

International shipping may be available on selected products. Available shipping options will be shown during checkout.

How quickly will my order be dispatched?

We keep many of our most popular products stocked so that they can be dispatched quickly.

If your product needs to be made to order, please allow 2–5 working days for production before dispatch. Larger or custom orders may take a little longer.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information where tracking is available.

What should I do if my order arrives broken, damaged or faulty?

We're sorry if there's a problem with your order. Please contact us as soon as possible at hello@hiveprints.co.uk and include:

• Your order number.

• A description of the problem.

• Clear photographs of the damaged, broken or faulty item.

• Photographs of the packaging, particularly if it appears to have been damaged during delivery.

We'll assess the issue as quickly as possible and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory consumer rights.

What if my item becomes faulty after I've used it?

If you believe your item has developed a manufacturing fault, please contact us at hello@hiveprints.co.uk with your order number and photographs of the issue.

We'll investigate the problem and work with you to find an appropriate resolution.

My parcel looks damaged before I open it. What should I do?

If your parcel appears damaged when it arrives, please take photographs of the packaging before opening it if possible.

If the contents are also damaged, contact us at hello@hiveprints.co.uk and send us photographs of both the packaging and the item. We'll investigate the issue and, where necessary, work with the delivery company.

Can I return my order?

Yes. Standard, non-personalised items can usually be returned within 14 days of delivery, provided they are unused and in their original condition. In this instance the purchaser is responsible for the safe return of the items.

Please see our full Returns Policy for further information.

Can personalised items be returned?

Personalised or custom-made products cannot normally be returned simply because you have changed your mind, unless the item is faulty, damaged or otherwise covered by your statutory consumer rights.

What if I change my mind about my order?

If you change your mind about a standard, non-personalised product, please contact us as soon as possible. If your order has not yet been dispatched, we may be able to cancel it.

For full details, please see our Returns Policy

Are your products heat resistant?

Most PLA products should be kept away from high temperatures, including direct sunlight inside vehicles, radiators and dishwashers, as excessive heat can cause them to soften or warp.

Are your products food safe?

Unless specifically stated on the product page, our 3D printed products are not certified as food safe and should not be used for direct food contact.

Can products be used outdoors?

Some products are suitable for outdoor use, while others are designed for indoor use only. Please check the individual product description for information about the intended use of each item. Any items suitable for outdoor use will likely not be printed with PLA.

Do you design your own products?

Many of our products are designed in-house. We also sell products created by talented designers under appropriate commercial licences where permitted.

Can I copy or resell your designs?

No. Hive Prints' original designs, product photographs, branding and other intellectual property may not be copied, reproduced or resold without permission.

Where products are produced under a commercial licence, the relevant designer's licensing terms also apply.

How can I contact Hive Prints?

You can get in touch with us through our Contact Form on our website, by email at hello@hiveprints.co.uk, or through our social media channels.

We aim to respond to all enquiries within one working day.

I can't find what I'm looking for.

No problem! Get in touch using our Contact Form, email us at hello@hiveprints.co.uk, or send us a message on social media.

We're always happy to help and may even be able to create exactly what you're looking for.